Contact Support
Need help with Eye Test: EYEQ Vision? We're here to assist you with any questions or issues you may have.
Email: reliqueapp@gmail.com
Response Time: We typically respond within 24-48 hours
Frequently Asked Questions
Getting Started
Q: How do I start a vision screening practice?
A: Choose a test type from the main menu (distance vision, near vision, color perception, or astigmatism grid), follow the setup instructions for proper distance and lighting, and begin the practice session.
Q: Is this app a substitute for professional eye exams?
A: No, Eye Test: EYEQ Vision is an educational tool for practicing vision screening methods. It cannot diagnose vision problems and does not replace professional eye examinations.
Q: What types of vision tests are available?
A: The app includes practice exercises for distance vision charts, near vision reading tests, color perception exercises, and astigmatism grids.
Subscription & Billing
Q: How do I subscribe to premium features?
A: Tap the subscription button in the app, choose your preferred plan (monthly or annual), and complete the purchase through the App Store.
Q: How do I cancel my subscription?
A: You can cancel your subscription anytime through your iPhone Settings > Apple ID > Subscriptions > Eye Test: EYEQ Vision.
Q: Will I be charged immediately?
A: Yes, subscriptions are charged immediately upon purchase through the App Store.
Q: Can I get a refund?
A: Refunds are handled by Apple. You can request a refund through the App Store or by contacting Apple Support directly.
Technical Issues
Q: Why aren't the tests displaying correctly?
A: Make sure your screen brightness is set to maximum and you're in a well-lit environment. Check your display settings and ensure your device is held at the correct distance.
Q: The app is crashing or running slowly
A: Try force-closing the app and reopening it. If the problem persists, restart your device or reinstall the app.
Q: Why can't I generate practice reports?
A: Ensure you have completed at least one full practice session and have an active internet connection for report generation.
Account & Data
Q: Is my practice data safe?
A: Yes, your practice results are stored locally on your device. We take privacy seriously and follow strict data protection practices. See our Privacy Policy for details.
Q: Can I export my practice results?
A: Yes, you can generate and share practice reports directly from the app via email or messages.
Troubleshooting Guide
Test Environment Setup
- Ensure proper room lighting (bright but not glaring)
- Maintain recommended viewing distance for each test
- Clean your device screen regularly
- Set screen brightness to maximum
- Avoid reflective surfaces that might cause glare
- Take regular breaks to prevent eye strain
App Performance
- Close other apps running in the background
- Ensure you have a stable internet connection for certain features
- Update to the latest version of Eye Test: EYEQ Vision
- Restart your device if the app becomes unresponsive
- Free up storage space on your device
Subscription Issues
- Check your internet connection
- Verify your Apple ID payment method is valid
- Restart the app after purchasing a subscription
- If features aren't unlocking, tap "Restore Purchases" in the app
Feature Requests & Feedback
We love hearing from our users! If you have suggestions for new features or improvements, please email us at reliqueapp@gmail.com. Your feedback helps us make Eye Test: EYEQ Vision better for everyone.
Privacy & Security
Your privacy is important to us. All practice data is stored locally on your device. We don't share your personal information with third parties except as outlined in our Privacy Policy. For detailed information about data handling, please review our Privacy Policy.
App Store Reviews
Enjoying Eye Test: EYEQ Vision? We'd appreciate it if you could leave a review on the App Store. Your feedback helps others discover our app and helps us continue improving the service.
System Requirements
- iOS 13.0 or later
- iPhone or iPad with Retina display
- Internet connection for certain features
- Sufficient storage space for app and practice history
Still Need Help?
If you can't find the answer to your question here, don't hesitate to contact our support team at reliqueapp@gmail.com. Please include:
- Your device model and iOS version
- App version number
- Detailed description of the issue
- Screenshots if applicable
We're committed to providing excellent support and will get back to you as soon as possible.